Before making a formal complaint or getting others involved, try to discuss the problem with the neighbour. If you’re worried about approaching the person, write a letter explaining the problem clearly; stick to the facts. If the problem affects other people, involve them as well. It may be easier to settle a dispute if the complaint comes from several people. A residents’ association might help if you’re a member of one.
For further information, see
If all else fails you may complain to the charity via our agent, Redmayne Arnold & Harris. We are unable to act on non-specific complaints so please provide as much information as possible – including:
Make a note of whenever the problem happens – your records will be useful if you decide to take things further.
If you think there has been a hate crime or hate incident, you should mention this even if you’ve already told someone else.
Incidents of anti-social behaviour – ie causing nuisance and annoyance – can be talked through with an adviser at the Citizens Advice Bureau. Examples include:
It isn’t anti-social behaviour if the problem concerns normal day-to-day living, eg a baby crying, cooking smells, etc. You should talk to your neighbour and try to agree a compromise.
If you are worried about a child:
If you are worried about an adult who is in immediate danger or needs medical treatment contact the police and/or ambulance service on 999.
You will have your own signed copy somewhere – and it will be similar to our standard agreement which you can download here:
Note that the Charity will:
(These systems are only found in the Terraces.)
Please DO NOT switch off the Vent-Axia unit. It extracts stale moist air, odours and indoor pollutants, at the same time drawing in fresh, filtered air from outside. In winter it recovers much of the heat from the stale air and warms the incoming air, helping you save on heating costs.
The fan is set to run continuously 24 hours a day, 7 days a week, and consumes very little energy. It helps prevent the build up of moisture in the home and reduces the risk of black mould forming on walls and behind cupboards.
For further information please download the user guide.
These two videos, made in Pearson Terrace in January 2023, explain how to make best use of the air source heat pump systems found in the Terraces.